rapbet Privacy Policy

1. Introduction

rapbet ("rapbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") of the rapbet platform at https://rapbet.app. This Privacy Policy describes how rapbet collects, uses, stores, discloses, and safeguards your personal information when you access or use our online casino and sports betting services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the rapbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with rapbet's Terms & Conditions, which govern your use of the Platform.

2. Data Controller

rapbet acts as the personal information controller (PIC) with respect to the personal data you provide when using the Platform. As PIC, rapbet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable Philippine privacy regulations.

rapbet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO at: [email protected]

3. Personal Data We Collect

rapbet collects the following categories of personal data from players:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine passport, SSS, UMID, driver's license).
• Contact Data: Email address, Philippine mobile number, and residential address (including city, province, and postal code).
• Financial Data: Payment method details (e.g., GCash account number, BPI/BDO account details, card details), transaction history, deposit and withdrawal records.
• Account Data: Username, account preferences, gaming history, bonus usage, and session records.
• Technical Data: IP address, device type, browser type and version, operating system, and cookies.
• Communications Data: Records of your communications with rapbet support, including live chat transcripts and email correspondence.
• Verification Data: Copies of government-issued IDs and supporting documents submitted for KYC (Know Your Customer) verification.

4. How We Collect Your Data

rapbet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, participating in promotions, or contacting our support team.
• Automated technologies: Technical data collected automatically when you access the rapbet Platform, including through cookies, web beacons, and server logs.
• Third parties: Data received from payment processors, identity verification service providers, fraud prevention agencies, and regulatory authorities such as PAGCOR, where permitted by law.

5. How We Use Your Personal Data

rapbet processes your personal data for the following purposes:

• To register and manage your rapbet player account.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and the Anti-Money Laundering Act (AMLA).
• To process deposits, withdrawals, and other financial transactions in Philippine Pesos (PHP).
• To provide, maintain, and improve the rapbet Platform and its features.
• To administer bonuses, promotions, and loyalty programs.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations, including reporting requirements under PAGCOR and AMLA.
• To communicate with you regarding your account, transactions, and Platform updates.
• To send you marketing communications where you have provided consent (you may opt out at any time).
• To support responsible gaming initiatives, including monitoring for signs of problem gambling and administering self-exclusion requests.

6. Legal Basis for Processing

rapbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Processing necessary for the performance of the contract between you and rapbet (i.e., the Terms & Conditions), including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC directives.
• Legitimate interests: Processing necessary for rapbet's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights and freedoms.

7. Data Sharing & Disclosure

rapbet does not sell, rent, or trade your personal data to third parties for commercial purposes. rapbet may share your personal data with the following categories of recipients only to the extent necessary and permitted by law:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment service providers, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged by rapbet to fulfill regulatory requirements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law.
• Fraud prevention agencies: Service providers engaged to detect and prevent fraudulent activity on the Platform.
• IT and cloud service providers: Third-party technology providers who host and maintain the rapbet Platform infrastructure, subject to strict data processing agreements.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by rapbet, subject to professional confidentiality obligations.

All third parties with whom rapbet shares personal data are required to process such data in accordance with applicable Philippine data protection laws and rapbet's data processing standards.

8. Data Retention

rapbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, rapbet retains player account data for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act. KYC verification documents are retained for the period required by applicable Philippine law.

When your personal data is no longer required, rapbet will securely delete or anonymize it in accordance with its data retention and disposal procedures.

9. Security Measures

rapbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the rapbet Platform.
• Encrypted storage of sensitive personal and financial data on secure servers.
• Strict access controls ensuring that only authorized rapbet personnel can access personal data on a need-to-know basis.
• Regular security assessments, vulnerability testing, and penetration testing of the Platform.
• Staff training on data protection obligations and secure data handling practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While rapbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. rapbet cannot guarantee absolute security but is committed to promptly addressing any security incidents that may arise.

10. Cookies & Tracking Technologies

rapbet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies rapbet uses include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and display options, to personalize your rapbet experience.
• Analytical cookies: Used to collect anonymized data about how players use the Platform, helping rapbet improve its services and user experience.
• Security cookies: Used to detect and prevent fraudulent activity, protect account integrity, and support responsible gaming monitoring.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the rapbet Platform. By continuing to use the Platform without adjusting your cookie settings, you consent to rapbet's use of cookies as described in this section.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by rapbet:

• Right to be informed: You have the right to be informed about how rapbet collects and processes your personal data, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data rapbet holds about you and information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data rapbet holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rapbet's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on rapbet's legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe rapbet has violated your data privacy rights.

To exercise any of the above rights, please contact rapbet's Data Protection Officer at: [email protected]. rapbet will respond to all verified data subject requests within thirty (30) days, in accordance with NPC guidelines.

12. Minors & Age Restriction

The rapbet Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. rapbet does not knowingly collect personal data from individuals under the age of 21.

If rapbet becomes aware that personal data has been collected from a person under 21 years of age, rapbet will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the rapbet Platform, please notify us immediately at [email protected].

13. Changes to This Privacy Policy

rapbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, rapbet will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Privacy Policy indicates when it was last updated. Your continued use of the rapbet Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how rapbet protects your data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or rapbet's data processing practices, please contact our Data Protection Officer:

• 📧 Email: [email protected]
• 💬 Live Chat: Available on the rapbet Platform 24/7
• 🕐 Response Time: Within 30 days of receiving your request, per NPC guidelines
• 🏢 Jurisdiction: Republic of the Philippines

If you are not satisfied with rapbet's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through its official channels.